Delivery

We understand how important development of business for our clients. Time is money, and that is why we provide many after sale services. For example we deliver ordered goods door-to-door with our own vehicles within 24–48 hours after placing order, or with proven transportation companies.

Criterion for feasibility of door-to-door delivery within Russia is the minimum order quantity. For additional information about door-to-door delivery please contact account manager, or our office via feedback form or at (495) 797-34-72, (495) 797-34-73.

 

 

Door-to-door delivery anywhere within Russia

Our fleet includes trucks of different weight categories, which allows us to promptly deliver orders of various quantities. Freight forwarder and driver are responsible for preservation of goods during transportation. Forwarder also transfers to a client package of documents for goods and receives money in case of cash payment. In case of delivery of order for up to 100 km from the branch we will use hired transport, and cargo will also be accompanied by our forwarder.

For the convenience of delivery check package of shipping documents includes supplementary sheet. All the necessary data are entered in this sheet at every step of delivery. In case of any discrepancies between the actual quantity and quantity specified in the order at the moment of goods transfer, the information of that will also be recorded in supplementary sheet, and the client will be able to choose the most convenient way for resolution of such issue.

For shipment of goods to other cities and regions we use services of major transportation companies, such as Business Lines, LLC, TKRail Continent, LLC, TZK, LLC (thermal transport), Baikal Service, LLC, SPSR Express, LLC (special delivery), ZhelDorEkspeditsiya, LLC, ZHELDORALYANS, LLC, Albatros-Logistics, LLC. These companies provides transportation of fragile goods, delivery of goods with different storage temperatures, special delivery, guarantee of goods safety, etc. Services of these companies allow us to deliver goods to the client’s door in normal condition. Here with our clients save time on searching and selection of transportation company, receive order in their stores and don’t have to deal with issues of paying bills for transportation services.

Some of our clients prefer services of small regional transportation companies, suitable to them financially or by territorial location. In this case at a client’s request we can arrange delivery of order by any transportation company, and delivery cost will be included in the cost of order.

It shall be noted that the work of our employees does not end at the moment of transfer of the purchased goods, it only begins there! Account manager will prepare an individual development strategy for each client, and marketing department employees will recommend the best options for products display and design of points of sale. Proper presentation of products has a positive effect on business development of pet stores of our partners. To learn more about this service please Design of points of sale section.

If a client wants to assume all costs for transportation of goods, we will reimburse him part of costs in the form of additional financial benefits.

Shipping cost for private clients

Delivery of orders to individuals is available only in Moscow and the Moscow region. Minimum quantity - 1000 rubles excluding shipping costs. Shipping cost if you order in the amount of 1,000 to 5,000 rubles - 300 rubles within the Ring Road.

Orders worth more than 5000 rubles delivered free of charge within the Ring Road. Delivery is extra paid outside Moscow - 30 rub / km. The number of kilometers to be agreed with the manager in the order confirmation.

 

Shipping cost for private clients

Delivery of orders to individuals is available only in Moscow and the Moscow region. Minimum quantity - 1000 rubles excluding shipping costs. Shipping cost if you order in the amount of 1,000 to 5,000 rubles - 300 rubles within the Ring Road.

Orders worth more than 5000 rubles delivered free of charge within the Ring Road. Delivery is extra paid outside Moscow - 30 rub / km. The number of kilometers to be agreed with the manager in the order confirmation.

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